At the end of each inspection, we provide our clients with a Client Satisfaction Questionnaire. We truly appreciate feedback, good or bad. The following comments are actual comments from returned satisfaction questionnaires following the question: “Was there anything you especially liked about our service”.

"Wayne, I want to reiterate how impressed I am with your professionalism, your attention to detail, your willingness to explain your inspection in terms I can understand, your after-hours accessibility; I'm in the service industry myself and when I meet someone that shares my devotion and loyalty to customers, I'm impressed. Please stay in touch, and if there's anything I can ever do for you, reach out. As I mentioned, if I meet anyone buying or selling that needs an inspection, you are THE man! Sincerely."
Tim Fowler

"Wayne thank you so much for the inspection that you did on the home I am considering buying. I was quite favorably impressed with your inspection techniques and the inspection report that you e-mailed to me. You were very thorough in your reporting and that will help me make an informed choice as to whether or not this home is right for me. Also, if I do decide to buy this home, your report will help me to list items of priority that will need repairs first. I plan to use the report and check off items as I am able to get the repairs done on the home, so it will be of use to me for a significant period of time since I can not afford to fix everything right away. I appreciate your professionalism also. I would highly recommend you to anyone that I knew needed a home inspection done. Again, thanks so much for your efforts and may God bless you and your family real good!"
Lou Heller

"Wayne helped every step of the way. He is a true professional at his job. I hired him to do an inspection for me and he made me feel very much a part of the entire process. Even though I am out of state and could not be there in person during the inspection I felt very confident in his abilities. Wayne was extremely patient in answering all of my questions and concerns and the final report (which he went over with me step-by-step) was both very thorough as to the current condition of the home and informative concerning possible future problems and/or suggestions for both structure and safety. I will utilize his services in the future if the need arises and I would gladly recommend him to anyone who wants a home inspection."
Mike Stufflebeam

"Thank you for doing such an incredible job inspecting the home I am buying. I have purchased 5 other homes and your company by far exceeds any other inspection that I have experienced. You truly have set my mind at ease that I am not purchasing a home that has major concerns."
Paula Tipton

"I was impressed with the inspector assuring the client has a full understanding of the issues found during the inspection. I’m further impressed that customer satisfaction is important enough to request completing of the survey and returning...Keep up the outstanding service demonstrated for me to all future clients."
John Denney

"I really liked the report provided at the end of the inspection…As a first time buyer I felt confident that Wayne understood where I was coming from and did his best to communicate effectively with me. Thanks so much!"
Lucas

"I really appreciate Wayne pointing out various maintenance items outside the scope of inspection.  Getting the report and walking through it so I knew exactly what he was talking about."
Eric Nuber

"Keep up the 'great work'…I have been through 4 inspections in my life, and this is by far the best service I have received as far as an inspection."
Anthony

"Great 'deliverable' in form of binder and web access.  Really appreciated on-site review of full report—no waiting. Appreciated willingness to answer all questions.  Very patient and accessible."
Heather

"Efficient, professional, great attitude and willingness to assist customer's concern. Everything was great. Doing a great job, keep up the good work."
Linda Henderson

"It was excellent!  I thought the 3-prong folder with a picture of my new house on it was a nice touch. Mr. Pace went above and beyond the call of duty—there was absolutely NOTHING that wasn’t excellent."
Roger and Kelli Hall

"Thorough and professional, it inspired confidence and gave me a blueprint for work in the house."
Sally Saunders

"Wayne was very professional and friendly. Didn’t make me feel like I was bothering with questions."
J.A. Bennett

"Very thorough and explained everything in great detail!  Was very professional and nice at the same time."
Heather Huffman

"Mr. Wayne was very friendly. Highly recommended to other customers. The report was very well explained along with pictures."
Tammy Smith

"Very friendly, fast report, high confidence in ability, professional from start to finish. Keep it up, excellent service and attention to details that matter."
Jill and David Bryant

"Every aspect of the service provision. Down to earth, no 'BS' approach, yet very friendly and warm customer service. Follow-up. Because of your extensive inspection the seller offered to renegotiate an additional $3-5K."
Herman Williams

"Personable and highly informational"
Steve  

I liked "The inspector’s overall 'thorough inspection' of the home. His explanation was very easy to understand."
Kenyetta Eackles  

"Wayne, your report is outstanding!!!! Thank you so much for such a detailed description. I will have no problems making the necessary repairs to put my house on the market. Many thanks."
Beth Strickland  

"On-site printouts and explanation, binder presentation, very competent and professional, extremely thorough, online version. Everything was as expected or better. A job well done, will highly recommend."
Dan

"Mr. Wayne Pace was very helpful and knowledgeable. We love the pictures and the website. We will most certainly recommend to friends."
Don and Mindy Barranco  

"I was totally impressed from start to finish. I really appreciate the honesty and integrity he put into his work. He was very thorough. Loved the color inspection printout. We thought we got our monies worth, totally impressed. You are doing a great job! I would refer you to friends and family."
Arnicee  

"Mr. Pace was very thorough in his explanation and also very meticulous in his inspection. I did appreciate his honesty and loyalty to his customer. Maintain the excellent service you provide and keep the digital pictures. That is one of the reasons I picked Authentic, and also the fact that he agreed to do my inspection on a Saturday. Thank You."
Shakera

"Wayne went through each detail of the inspection. The binder was impressive! Excellent service!! I will refer friends to your company."
Robert Taylor

"He was very friendly and explained everything in detail. It was great."
Darren and Tina Webb

"Created an atmosphere of total confidence. Price was right, service excellent, would recommend these services. You did a wonderful job. We appreciate you."
Allen and Mary Brady

"Had time to answer and listen to all questions I had. Everything I saw was very professional and ran very smoothly. Thanks for the very good experience of buying a home."
Michael

"Wayne was very detail and professional about the whole inspection. When I asked questions he had answers, also gave me lots of good advice. Thanks Wayne"
Mr. and Mrs. Collins

I liked the "Compassion for customer's needs, knowledge of and preparedness of job, and attention to detail. I would and will recommend Wayne to any and everyone. Thanks!!!"
Mr. Noble

We liked "the thoroughness of the inspection."
Curt